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Public Self Disclosure ↗ UGC Proforma ↗
STUDENT SUPPORT & REDRESSAL

Speak up.
We’ll respond.

A responsive, fair and confidential process for student concerns.

Submit a grievance
STUDENT GRIEVANCE

Tell us what
needs attention.

Share your concern with the Student Grievance Redressal Cell. The information you provide will help the Cell review and address your grievance.

Need another way to submit?
  • You may submit your grievance in writing at the letterbox or suggestion box at the Administrative Block.
  • You can also email us at [email protected].
STUDENT GRIEVANCE FORM

Send your grievance.

Fields marked with * are required.

STUDENT GRIEVANCE REDRESSAL CELL

A fair process for student concerns.

As per UGC regulations, a Grievance Redressal Committee has been constituted for the purpose of redressal of grievances of the students and the staff.

In order to meet the increasing legitimate expectations of students and staff for better, faster and more effective service, SAU shall constantly endeavor to improve its service rules, standards and capabilities. Sikkim Alpine University expects all its Officers and employees to maintain the highest standards of integrity and transparency in their working conditions with students and staff.

The function of the Grievance Cell is to look into complaints lodged by any student and judge their merit. The Grievance Cell is also empowered to look into matters of harassment.

Anyone with a genuine grievance may approach department members in person or consult the officer in charge of the Students’ Grievance Cell. If a person is unwilling to appear in person, grievances may be submitted in writing at the letterbox or suggestion box of the Grievance Cell at the Administrative Block. Grievances may also be registered online.

OBJECTIVES

A respectful campus starts with listening.

The Cell aims to develop a responsive and accountable attitude among all stakeholders and maintain a harmonious educational atmosphere.

  1. 01

    Uphold the dignity of the College by ensuring a strife-free atmosphere and promoting cordial student–student and student–teacher relationships.

  2. 02

    Encourage students to express grievances and problems freely and frankly, without fear of being victimized.

  3. 03

    Maintain a suggestion and complaint box in front of the Administrative Block for students who wish to remain anonymous and share concerns or suggestions about academics and administration.

  4. 04

    Advise students to respect one another’s rights and dignity and show restraint and patience when disagreements arise.

  5. 05

    Advise students to refrain from inciting others against students, teachers, or the College administration.

  6. 06

    Advise staff to be supportive of students and not behave in a vindictive manner toward them.

  7. 07

    Prohibit ragging in any form in and outside the institution. Any violation of ragging or disciplinary rules should be urgently brought to the notice of the Principal.

SCOPE

What the Cell can review.

The Cell deals with grievances received in writing from students about matters including:

01 / ACADEMIC

Academic matters

Timely issue of duplicate mark sheets, Transfer Certificates, Conduct Certificates, or other examination-related matters.

02 / FINANCIAL

Financial matters

Dues and payments for various items from the library, hostels, and related services.

03 / CAMPUS

Other matters

Concerns about sanitation, food preparation, availability of transport, victimization by teachers, and similar issues.

FUNCTIONS

Review. Respond.
Follow through.

  1. Attend to cases promptly upon receipt of written grievances from students.
  2. Formally review all cases and act accordingly as per Management policy.
  3. Report to the authority about cases attended to and pending cases requiring direction and guidance from higher authorities.
PROCEDURE FOR LODGING A COMPLAINT

How to raise a concern.

Students can submit a grievance in writing or register it online.

01

Put up a grievance in writing or use the format available in the Administration Department and place it in the grievance boxes.

02

The Grievance Cell will act upon cases forwarded along with the necessary documents.

03

The Grievance Cell will ensure the grievance is addressed within the stipulated time limit provided by the Cell.

04

Grievances may also be registered online using the Student Grievance Form on this page.

Go to the form ↗
SAU LEVEL COMMITTEE

Grievance Redressal Committee.

The committee submits its findings to the Registrar within 15 days of receiving a grievance. Aggrieved students, staff members, parents, and others may approach the Committee in the first instance.

COORDINATOR

Mr. Karna Hang Subba

Assistant Professor

MEMBER

Mr. Benoy Thapa

Deputy Registrar (Admin)

MEMBER

Dr. Manorama Thapa

Assistant Dean (Academics)

MEMBER

Mr. Sonam Wangdi Dorjee Bhutia

Assistant Dean, Student Welfare

MEMBER

Dr. Rabina Bhujel

Assistant Professor

MEMBER

Mr. Dawa Sherpa

SC/ST Cell Coordinator

STUDENT REPRESENTATIVE

Mr. Deojit Rai

Student Representative

UNIVERSITY OMBUDSPERSON

Prof. Hari Bahadur Srivastava

Distinguished Geologist and former Vice-Chancellor of Siddharth University, Kapilvastu, Uttar Pradesh

Contact: 7384271999
PERIODICITY & ATTENDANCE

Committee meetings.

  • The Grievance Committee meets as and when required. If necessary, it may meet more frequently at the instance of the Chairman or at the request of other members to discuss issues received.
  • At least three members of the Grievance Committee shall be present at a meeting.
  • A Committee member connected with an individual grievance shall not participate in deliberations regarding that case.
  • If the aggrieved person is a Committee member, they shall not participate in deliberations when their representation is being considered.